At Jersey Watch, our mission is to empower volunteers to build stronger communities through sports. Exceptional customer support is critical to help us achieve our mission.
We believe that community sports organizations deserve tools that are easy to use and reliable, paired with outstanding support whenever you need it. Our customer care team is here to make sure you have a great experience working with our company and your organization is successful using our product.
We understand the challenges that sports volunteers face and will go above and beyond to help you. We will be honest and respectful in every interaction with our customers.
If for some reason we can’t help you with the challenges your organization has, we will do our best to recommend other products that might be a better fit.
We use email for customer support so our team can keep track of conversation history with your organization, send screenshots or videos from your account, and so you can access our responses at any time.
We find that email is the fastest and most effective way to provide support for your website and registration. We can also keep several volunteers from your organization in the loop on a conversation if needed.
We rely heavily on customized screencasts to handle both simple and complex questions. If we haven’t been able to help via email with your questions, please reach out to our team at help@jerseywatch.com to schedule a call.
We’re always looking for ways to improve, and your input helps us grow. We track customer feedback and use it to shape future product updates and customer service improvements.
Each team member is an expert on our product and understands the key objectives for community sports organizations.
We know that volunteering to run a sports organization is not a full-time job and our customers don’t always have time to wait for answers or search for answers on their own.
We prioritize fast responses to your questions and resolutions to your issues. In 2025, our goal is to respond to emails in under 30 minutes on average during business hours.
We will go above and beyond to make sure your organization gets up and running as fast as possible, regardless of the size or your organization or the plan you sign up for. Most new customers have a website and online registration live within one business day or less.
We also include free content transfers if you have a previous website, can help you set up your registration forms, and provide best practices to set your organization up for success.
Every member of our full-time team helps with customer support each week, giving us all a better understanding of what it’s like to be in your shoes as a sports volunteer.
We believe that community sports organizations deserve tools that are easy to use and reliable, paired with outstanding support whenever you need it. Our customer care team is here to make sure you have a great experience working with our company and your organization is successful using our product.
Here's what you can expect when you work with us:
Strong commitment to our company values, particularly honesty and respect
We understand the challenges that sports volunteers face and will go above and beyond to help you. We will be honest and respectful in every interaction with our customers.
If for some reason we can’t help you with the challenges your organization has, we will do our best to recommend other products that might be a better fit.
Email is our primary support channel
We use email for customer support so our team can keep track of conversation history with your organization, send screenshots or videos from your account, and so you can access our responses at any time.
We find that email is the fastest and most effective way to provide support for your website and registration. We can also keep several volunteers from your organization in the loop on a conversation if needed.
We rely heavily on customized screencasts to handle both simple and complex questions. If we haven’t been able to help via email with your questions, please reach out to our team at help@jerseywatch.com to schedule a call.
We embrace positive and negative feedback
We’re always looking for ways to improve, and your input helps us grow. We track customer feedback and use it to shape future product updates and customer service improvements.
We are community sports experts
Each team member is an expert on our product and understands the key objectives for community sports organizations.
We understand speed is critical
We know that volunteering to run a sports organization is not a full-time job and our customers don’t always have time to wait for answers or search for answers on their own.
We prioritize fast responses to your questions and resolutions to your issues. In 2025, our goal is to respond to emails in under 30 minutes on average during business hours.
Customized onboarding for new customers
We will go above and beyond to make sure your organization gets up and running as fast as possible, regardless of the size or your organization or the plan you sign up for. Most new customers have a website and online registration live within one business day or less.
We also include free content transfers if you have a previous website, can help you set up your registration forms, and provide best practices to set your organization up for success.
Whole Company Support
Every member of our full-time team helps with customer support each week, giving us all a better understanding of what it’s like to be in your shoes as a sports volunteer.
Customer Care by the Numbers:
9am to 5pm EST
Current business hours
48 minutes
Average response time during business hours in 2024
3,980
Number of customers helped in 2024
20,878
Number of replies sent to customers in 2024
900+
Total Trustpilot service reviews